What is it? – Connect with clients at the peak of their interest. Appointment scheduling, in-browser video calls, and secure payments all in one.
Pros
- It is simple, easy to set up and affordable.
- It helps you manage your customer conversations in one place that feels like your inbox.
- It has sophisticated collaboration features such as private notes, @mentions and collision detection.
- It has a live chat assistant that can optimize conversions, prevent cart abandonment and match your brand.
- It has a knowledge base feature that can help you create self-service articles for your customers.
Cons
- It may not have some advanced features that enterprise-oriented help desk software have.
- It may not integrate with some third-party tools that you use.
- It may not offer phone or video support options.
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Introduction
Are you struggling to keep up with customer inquiries and support requests? Traditional customer support methods may not be enough to meet the growing demand for fast and personalized service.
Poor customer support can lead to losing customers and damaging your company’s reputation. That’s where ThriveDesk comes in.
Thrivedesk is a customer support software suite that provides automated, intelligent, and personalized helpdesk solutions for bootstrapped SaaS companies.
With features such as shared inbox, live chat, and community options, ThriveDesk enables businesses to provide fast and efficient customer support that meets the demands of today’s customers.
Try ThriveDesk today and see the difference it can make for your business.
They accomplish this by providing:
- Shared inbox, which is a way to manage all the emails and messages you receive.
- Live chat widget for the website to offer live chat function through the website.
- Community is a forum software to create a dedicated private or public community.
- The knowledgebase is the solution to provide answer more some of the most asked questions.
The company focused on building smarter help desk software for startups, emphasizing user-friendly features at affordable pricing.
Video Review
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Shared Inbox
A shared inbox is the primary feature of Thrivedesk Customer Support Software.
It allows you to manage all the emails and messages you receive in a single place.
Instead of creating separate support email accounts for each brand or user, Thrivedesk allows the use of one inbox to manage all business communication and support.
You can easily receive and reply to emails and messages from your customers and prospects, even if you can’t respond instantly.
You can check your inbox both on your desktop and on your smartphone. You will also receive notifications whenever there is a new message in the inbox, so you can always stay up to date with what’s going on.
The customer support software provides email templates that help you design and customize how every email your business sends out appears to the end-user.
You can also set up it easily where all you need to do is use thrivedesk email as a destination in plugins or create a forward for your email id to thrivedesk.
You can also use tags and folders to categorize your inbox.
It also allows multiple support agents assignments and to assign these tasks based on email or ticket type.
You can also use private notes to notify your support team or customers regarding your issue.
Saved replies are automatically stored in the inbox so that the next time you receive the same email or message, your response will already be there.
There are various app integrations such as:
- Easy Digital Downloads: Real-time customer purchase data inside conversation.
- Envato: Validate and see Envato purchase data inside conversation.
- FluentCRM: Sync contact information and ticket details with FluentCRM.
- Slack: Send internal team Slack notifications to a channel of your choice.
- Webhooks: Real-time notifications from ThriveDesk.
- WooCommerce: Customer purchase/license history right inside your conversation.
- WordPress Post Sync: Share site post data of selected post types.
You can also create new conversations for any lead or existing discussion.
Any support agent can also file a new ticket directly from customer support software.
Adding DKIM, Return-path & DMARC to your domain name with few clicks improves sending and email deliverability.
An email signature is very easy to set up and use.
You can also use a custom email signature and link each support agent with dynamic variables inside your email outbox.
Support feedback ratings allow your customers to rate your support team based on their replies.
This helps to improve your customer support quality.
The translation feature allows you to translate your message into different languages depending upon the user’s language.
There is high-level reporting for shared inbox.
This is used to view stats about your shared inbox email.
You can use this report to check how many messages are in the inbox, who is answering what, how fast they’re getting their replies done.
Livechat
A live chat widget is used to offer a live chat function through your website.
You can easily set up a live chat widget with custom branding to make it unique.
Live Chat feature also allows you to track all the conversations via chat history.
More upcoming features such as show agents, require emails, allow attachments, article links & knowledgebase are under development.
The live chat widget also gives you the option to send offline messages.
Translation and customization of text in the live widget are also easy.
Installation of the widget is also straightforward.
Saved replies allow you to create reusable responses which do not need writing every time.
You can use emails to follow up offline live chat conversations.
Community
Community is the forum software that allows you to create a dedicated private or public community for your business.
The community can be used to create various topics and sub-community.
You can view the live demo: https://community.thrivedesk.net/
CName Integration allows you to connect your website with the thrivedesk community.
You have limited design options for logos, icons, and links for the community.
Community is useful for communities like support forums, e-commerce seller support forums.
KnowledgeBase
This is an upcoming feature for ThriveDesk.
The knowledgebase is an option to provide answers to common questions.
It allows you to create topics and sub-topics for your questions.
You can also use this for creating common FAQs or your knowledgebase articles.
Support agents can access all the knowledgebase articles for any conversation they are working on. This will help them to serve customers better.
Conclusion
In conclusion, ThriveDesk is a complete customer support software that combines all the critical features needed in a customer support system.
You can use it for both large and small companies depending on your needs.
It’s highly customizable, and the robust feature-set allows you to integrate thrivedesk with various third-party applications easily.
I hope this article helped you understanding all about ThriveDesk Support Software; please leave your valuable feedback in the comment box below.
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Affiliate Disclosure: You can click on any links to check it out, but if you click on the affiliate link and make a purchase, I may receive a small commission but does not affect your purchase price and helps me create more content like this and keep the site running. Learn more
